How do I connect to Optus Internet?

After you’ve plugged your modem in, please leave it switched on for at least 10 minutes to give it time to set up properly.

Click on your web browser and type in newmodem.optus.com.au.
Log in with your OptusNet username and password.
Follow the prompts to activate your new modem.

Does Optus have an email address?

When you sign up for an Optus Broadband service (NBN, ADSL, Cable, Mobile or Wireless) you get access to a primary OptusNet email account. Your primary OptusNet email address is the same as your Broadband username. Contact us to request an OptusNet email address and password.

How do I contact Optus Australia?

Transform the way you service customers Ask us how on 1800 555 937.

How do I contact Optus customer service?

Contact us – Optus If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options

How do I access the Optus live chat service?

The Optus Live Chat is available to everyone on the Optus website, but if you are a current Optus customer you can also use your Optus login to access the Optus messaging service which is available on your My Optus app.

How do I get help with my Optus Bill?

What do you need help with? Check out the My Optus app to monitor your usage, check and pay your bills, message us for 24/7 support and more. Manage all your services easily with My Account. View your bills, check your usage, update your settings and so much more.

How do I contact Optus for NBN installation?

The Optus NBN contact number for new installation appointments is: 1300 652 080. If you need to reschedule an Optus appointment you can call 1300 300 427. Bear in mind that if you cancel or reschedule your installation appointment with less than 48 hours notice you might be charged a cancellation fee.