How do I contact eBay about a lost package?

Report an item that hasn’t arrived through My eBay

Go to Purchase history – opens in new window or tab.
Select More actions beside your item and then I didn’t receive it.
Tick the box beside I want a refund or I want the item.
You have the option of adding a message to the seller.
Select Send request.

What do I do if my eBay package says delivered but I never got it?

According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered.

Check in With the Seller.
Double-Check the Shipping Address.
Contact the Shipper and Reach out to Neighbors.
Stay Patient and Follow Up.

What happens if eBay package is stolen?

You can contact the police. Package theft is a crime, and the police may be able to help track down the perpetrator, especially if he or she has been especially active in your neighborhood. You can also enter a claim through your renters or homeowners insurance.

How do I get a refund from item not received?

Options for Buyers with Non-Delivered or Late Goods

Contact the seller to ask them to redeliver the item. This should be done if the item was never delivered or did not arrive within the expected time.
Ask the seller for a refund and cancel the order.
Report the seller to Trading Standards.

Is shipper responsible for lost package?

As a general rule of thumb, if you don’t see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.

Will eBay refund a lost package?

If your item has gone missing, or if it’s damaged or faulty, most sellers are happy to work with you to resolve the issue. Either way, you’re covered by the eBay Money Back Guarantee. If you bought an item on eBay as a guest, you’re still covered if something goes wrong.

What happens if an eBay item is lost in the mail?

eBay expanded their policies to hold Sellers responsible for the item up to the point of delivery as confirmed by tracking. When an item is lost in the mail the Seller must either send a replacement at their own cost, or give a full refund of the original payment to the Buyer. The Seller is responsible.

Who is responsible for items lost in post?

The short answer is: The seller, which means you, the business owner. Obviously, if you printed the wrong address on the shipping label, didn’t include a return address, or poorly packaged the item, it’s 100% on you to compensate the customer with a new shipment or a refund.

Does eBay refund for stolen packages?

What happens if my parcel goes missing?

When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.

Who is responsible for lost package?

seller
As a general rule of thumb, if you don’t see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.

What happens if the post office loses your package?

You can report a missing USPS package by filing a claim at the USPS claims site. The sender or receiver of a USPS package can file a claim, but the original purchase receipt must be available. You can receive a refund for mail that is lost or never delivered to its final destination as long as the package is insured.