Is the TIO a government agency?

Is the TIO a government agency?

The TIO is a not-for-profit company, limited by guarantee and governed by a Board of Directors. The Board consists of equal numbers of industry, consumer and independent Directors, with a requirement that one of the independent Directors be appointed as Chair.

Who funds the Telecommunications Industry Ombudsman?

The TIO was established nearly 25 years ago as a company limited by guarantee. It is funded by industry and governed by a Board that includes industry, consumer and independent directors.

Who is the Telecommunications Industry Ombudsman TIO and what role do they play in the telecommunications industry?

The Telecommunication Industry Ombudsman (TIO) is an independent organisation. Their role is to sort out telephone complaints and disputes, quickly and fairly. This is a free service.

How do I contact the telecommunications ombudsman?

If you have a new or existing complaint, contact us through our online form or call us on 1800 062 058.

How do I complain about my ISP?

A. The complainant should contact Nodal Officer of the service provider and lodge his grievance. The contact details of a Nodal Officers are available on the service provider’s web site. These are also available on TRAI’s website under the caption ‘Consumers…..

What are the steps involved in lodging a complaint with the Telecommunications Industry Ombudsman?

You have many options to make a complaint.

  1. Online. Use our online complaint form.
  2. Phone. Call us on 1800 062 058.
  3. Email, Fax, or Post. Download and complete our complaints form, then email, fax, or post.
  4. Access an interpreter. Call us on 1800 062 058 and we can organise one for you.
  5. Access the National Relay Service.

What are the most common types of consumer complaints to the TIO?

Types of customer service complaints

  • being unable to get through to a provider to enquire or complain.
  • providers refusing to escalate a problem to a manager or complaints department.
  • providers charging consumers to complain.
  • providers not doing what they said they would do to resolve a problem.

How can I register a complaint in Trai?

Please write to us

  1. For General Queries. E-mail ID : ap[at]trai[dot]gov[dot]in.
  2. For Consumer Complaints. E-mail ID : daca[at]trai[dot]gov[dot]in.
  3. For RTI Queries. Visit website :

How do I file a case against broadband?

How to complain against a broadband internet service provider?

  1. You can raise your issues at Complaint Centre through the “Consumer Care Number” in its service area, provided for redressal of complaints which is accessible between 0800 hrs and 2400 hrs on all days of the week.
  2. “Consumer Care Number” is toll-free.

Who do I complain to about telephone company?

ombudsman services
There are two ombudsman services that deal with mobile phone complaints – Cisas and Ombudsman Services: Communications. Find out which one your mobile provider belongs to, as this will be the one you’ll need to use to escalate your complaint.